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Quality Policy
Quality Policy

Our Commitment to Quality

We are committed to ensuring the experience of our clients is memorable and first class and that our people stay and thrive at the Academy.

Naturally then, quality is everything to us. It is part of our organizational DNA and in all we do. It’s not a set of words, but rather, quality translates in to real - life behaviors. Our commitment to continual improvement is unquestioned.

Quality for our clients, it means:

  • Creating solutions based on their expressed needs
  • Using the latest industry knowledge
  • Constantly assessing the quality of what we do and acting if the standard drops
  • Having only the best trainers and consultants
  • Welcoming complaints as a chance to improve – and acting on what we are told

Quality for our people, it means:

  • Communicating openly in a committed team environment
  • Learning from our mistakes
  • Encouraging development, learning and contribution
  • Using objective-based performance systems
  • Encouraging innovation from all parts of the organization.

To help achieve this, we proudly underpin our approach to quality with the ISO9001 Quality  Management System.

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