Courses Details
Course Overview
This highly interactive course introduces team players to the core principles of teamwork including effective communication skills, problem solving skills, the value of cooperation in teams and many others. This course is both entertaining and educational and takes advantage of modern efficient teaching methods to maximize knowledge transfer.

“A group becomes a team when each member is sure enough of himself & his contribution to praise the skill of the others.”
Norman S. Hidle

Only great teams can make and deliver great products and services. Working in a successful and happy team is extremely satisfying. The cooperative atmosphere, the ease of achieving big results and the sense of significance of belonging to a successful team is very appealing. Working as part of such optimal teams is the dream of any individual and organization. 
This course focuses on transforming a group of people to a team of motivated individuals who work smoothly towards a common goal.
Course Schedule
Target Audience
All personnel dealing with customers
Course Prerequisites
Reasonable command of the English language
Expected Accomplishments
  • By the end of this course, delegates will learn how to communicate with each other to get better results, how to think beyond the little details and think of the main objective, how to support each other using emotional skills and coaching skills to provide feedback and increase trust and reliability throughout the team.

  • Apart from the vast amount of information in each section on the core values of team work, Team Building course contains numerous practical exercises that enable delegates to try and implement the information received during the course.  Delegates will have a chance to participate in exercises on subjects such as coaching, cooperation, problem solving, trust and emotional skills. 

  • Delegates are introduced to the concept of Team Roles and explore different ways of recognizing and establishing their roles within the team. This knowledge enables team workers to manage their roles and responsibilities in the team and avoid gaps or overlaps in roles
Course Outline
  • Core qualities of a team and the secret to its efficiency
  • Belbin Roles, their effect on maximizing efficiency and conflict resolution
  • Structural components of a team and their part in team’s success
  • Effect of time & maturity on team performance
  • Team life-stages and how to work in each stage
  • Collective problem solving, differences between cooperative and competitive problem solving
  • Network Analysis, recognizing and maximizing the effect of networks
  • Feedback process and praising techniques among team members
  • Peer-to-peer coaching 
  • Emotional intelligence and its effect on team members’ efficiency and success
  • Enhanced communication skills with emphasis on non-verbal communication and body language
  • Team bonding techniques to increase trust and professionalism within team players