Courses Details
Course Overview

ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

Course Schedule
Target Audience
  • Individuals involved in IT Service Management 
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS) 
  • Individuals interested to pursue a career in  IT Service Management
Course Objectives
  • Understand the elements and operations of an IT Service Management System and its principal processes 
  • Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks 
  • Understand the approaches, methods and techniques used for the implementation and management of an ITSMS
Course Prerequisites
Basic experience with managing IT systems or auditing an organization for IT service management is desirable.
Course Outline
 Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000 
 Day 2: IT Service Management System (ITSMS) requirements and Certification Exam