The importance of having the right transformation team and approach to driving your digital transformation.
This interactive training course provides TM Forum’s perspective on how to more effectively approach digital transformation by leveraging the TM Forum Digital Maturity Model (DMM) and The GC Index framework. The objective is to prepare transformation facilitators who are involved in the implementation of digital transformation programs.
TM Forum’s DMM assessment tool helps answer the most frequently posed questions on the common challenges of improving and transforming organizations digitally for optimal business success. It also provides guidance to find pragmatic solutions to those challenges where answers and direction aren’t readily apparent.
This training course introduces a range of tools and approaches for helping practitioners drive transformation from the perspective of customer centricity and business results. It shows how to gain a clearer understanding of your organization’s current digital capabilities (e.g. its “As Is” state), the importance of those capabilities to your organization and how to define a roadmap of realistic targets for attaining the desired “To Be” digital transformation state.
Our expert trainer(s) will present practical advice on how to plan and execute programs that will help drive your transformation, with a focus on achieving improved customer satisfaction, increased revenues and reduced costs.
Module 1: What is Digital Transformation and Why it Matters?
Module 2: Introduction to the TM Forum Digital Maturity Model (DMM)
Module 3: Introduction to The GC Index
Module 4: Recommended DMM Process (e.g. Preparing to Take the Survey)
Module 5: Taking the Survey (hands-on with the model)
Module 6: Analyzing Your Survey Results
Module 7: Prioritizing & Implementing Your Survey Results
Module 8: Fundamentals of a Game Changing Team
Module 9: Understanding Where You Fit in the Transformation Effort
Module 10: Putting It All Together
Module 11: Running Your Digital Transformation Program & Maintaining the Momentum
Module 12: Wrap Up & Q&A