Target Audience
• IT Managers.
• IT Project Managers.
• Network Operators.
• IT Suppliers.
• Help Desk Managers.
• Incident Managers.
• System Analysts.
• System Administrators.
• Security Managers.
• IT Operations Manager.
• Database Administrators.
• IT Professionals who are part of ITSM improvement tasks.
• Anybody who wants to gain knowledge of the all-new ITIL 4 best practices.
Overview:
With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL V3 to ITIL 4 which provides a holistic operating model to deliver tech-enabled products services.
This 3-day ITIL Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL framework and enhance their IT Service Management strategy in an organization.
Course Objectives
The program focuses on the following objectives:
• Service Management: Key Concepts.
• ITIL 4 terminology and concepts and use similar language with other IT teams.
• An overview of ITIL 4 guiding principles.
• The Four dimensions of Service Management.
• Service value system and Service value chain.
• Understanding the importance of IT services and business integration.
• The ITIL Practices.
Course Outline
Day One
• Service Management: Key Concepts
• The Guiding Principles
Day Two
• The Four Dimensions of Service Management
• The Service Value System and Service Value Chain
Day Three
• The ITIL Practices
