Courses Details
Course Overview

The ITIL Intermediate Qualification: Service Strategy Certificate is a stand-alone qualification, but is also part of the ITIL Intermediate Life-cycle stream, and one of the modules that leads to the ITIL Expert qualification.

The purpose of this ITIL Intermediate Service Strategy training course and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge of industry practices in service management and strategy as documented in the ITIL Service Strategy publication

Course Schedule
Target Audience
  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Course Prerequisites
  • ITIL Foundation Certification (v3 or newer) required
  • Two years of relevant work experience

Expected Accomplishments

At the end of the course, students should leave the class with a solid knowledge of

  • Understanding of The importance of Service Management as a Practice concept and Service Strategy Principals, Purpose and Objective
  • How ITIL Service Strategy interacts with other Service Life-cycle Processes
  • The activities, methods and functions used in each of the ITIL Service Strategy processes
  • The roles and responsibilities within ITIL Service Strategy and the activities and functions to achieve operational excellence
  • Explain how to measure ITIL Service Strategy
  • Understanding of technology and implementation considerations surrounding ITIL Service Strategy
  • Challenges, Critical Success Factors and Risks associated to ITIL Service Strategy

Course Outline
  • Service Strategy Principles
  • Defining Services and Market Spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing Demand
  • Driving Strategy through the Service Life-cycle
  • Critical Success Factors and Risks
  • The course also includes exam preparation and mock examinations.