Courses Details
Course Overview

CompTIA A is the preferred performance-based qualifying credential for technical support and IT operational roles. A certified professionals identify issues and problem solve more effectively than those without certification. CompTIA A supports the ability to connect users to the data they need to do their jobs regardless of the devices being used. In order to receive the CompTIA A certification, candidates must pass two exams: Core 1 (220-1001) and Core 2 (220-1002). 

Course Schedule
Target Audience
Technical support and IT operational roles
Course Objectives
9 skills that you master and validate with CompTIA A plus

Identifying, using, and connecting hardware components and devices

Install and support Windows OS including command line & client support. Understand Mac OS, Linux and mobile OS

Troubleshoot PC and mobile device issues including application security support

Explain types of networks and connections including TCP/IP, WIFI and SOHO

Troubleshoot device and network issues

Identify and protect against security vulnerabilities for devices and their network connections

Install & configure laptops and other mobile devices

Compare & contrast cloud computing concepts &set up client-side virtualization

Follow best practices for safety, environmental impacts, and communication and professionalism 
Course Prerequisites
Basic Computer knowledge
Expected Accomplishments
Successful candidates will have the skills to: 
  • Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking 
  • Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals 
  • Implement basic data backup and recovery methods and apply data storage and management best practices 
  • Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening 
  • Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software 
  • Troubleshoot and problem solve core service and support challenges while applying best  practices for documentation, change management,and the use of scripting in  IT support
Course Outline
CompTIA A is the industry standard for establishing a career in IT and the preferred qualifying credential for technical support and IT operational roles. It is about much more than PC repair. Candidates are better prepared to troubleshoot, and problem solve, and technicians better understand a wide variety of issues ranging from networking and operating systems to mobile devices and security. A supports the ability to connect users to the data they need to do their jobs regardless of the devices being used.

CompTIA A   CORE 1 (220-1001) 

Mobile Devices 
• Install and configure laptop & components 
• Compare and contrast  characteristics of various types of other mobile devices 
• Connect and configure  accessories and ports of other mobile devices & accessories 
• Configure basic mobile device network connectivity and application support 
• Use methods to perform mobile device  synchronization
• Compare and contrast TCP and UDP ports, protocols, and their purposes 
• Compare and contrast  common networking  hardware devices 
• Install and configure a basic wired/wireless SOHO network 
• Compare and contrast  wireless networking protocols 
• Summarize the properties and purposes of services provided by networked hosts 
• Explain common network configuration concepts 
• Compare and contrast Internet connection types, network types, and their features

• Explain basic cable and connector types, features, and their purposes 
• Summarize power supply types and features 
• Select and configure  appropriate components  & devices for a custom PC configuration to meet customer specifications or needs 
• Configure SOHO  multifunction devices/ printers and settings 
• Install and maintain  various print technologies
Virtualization and Cloud Computing 
• Compare and contrast  cloud computing concepts 
• Set up and configure  client-side virtualization

Network and Hardware Troubleshooting 
• Use the best practice methodology to resolve problems 
• Troubleshoot hard drives and RAID arrays and  problems related to motherboards, RAM, power and more 
• Troubleshoot video,  projector, and display issues 
• Troubleshoot common mobile device issues while adhering to the appropriate procedures 
• Troubleshoot common wired and wireless  network problems

CompTIA A   CORE 2 (220-1002)

Operating Systems 
• Compare and contrast common  operating system types and their purposes 
• Compare and contrast features of  Microsoft Windows versions 
• Summarize general OS installation considerations and upgrade methods 
• Use appropriate Microsoft command line tools 
• Use Microsoft operating system features and tools 
• Use Microsoft Windows Control Panel utilities 
• Summarize application installation  and configuration concepts 
• Configure Microsoft Windows  networking on a client/desktop 
• Use features and tools of the Mac OS and Linux client/desktop operating systems

• Summarize the importance of physical security measures 
• Explain logical security concepts 
• Compare and contrast wireless security protocols and  authentication methods 
• Given a scenario, detect, remove, and prevent malware using  appropriate tools and methods 
• Compare and contrast social  engineering, threats, and  vulnerabilities 
• Compare and contrast the  differences of basic Microsoft Windows OS security settings 
• Implement security best practices to secure a workstation 
• Implement methods for securing mobile devices 
• Implement appropriate data destruction and disposal methods 
• Configure security on SOHO  wireless and wired networks

Software Troubleshooting
• Troubleshoot Microsoft Windows OS problems 
• troubleshoot and resolve PC security issues 
• Use best practice procedures  for malware removal 
• Troubleshoot mobile OS and application issues 
• Troubleshoot mobile OS and application security issues

Operational Procedures 
• Compare and contrast best  practices associated with types  of documentation 
• Implement basic change  management best practices 
• Implement basic disaster prevention and recovery methods 
• Explain common safety procedures 
• Explain environmental impacts and appropriate controls 
• Explain the processes for addressing prohibited content/ activity, and  privacy, licensing, and policy  concepts 
• Use proper communication  techniques and professionalism 
• Identify the basics of scripting 
• Use remote access technologies